What we can help with

If you feel frightened, fed up, scared, sad, angry, confused or depressed, we can help you and your family. When we meet, we will talk about what you are good at and help you with your worries.


How we will communicate with you

We have a mixture of hearing and deaf staff in our team so some of the team use English and some of the team use BSL. We will communicate in the way that is best for you.

We have BSL interpreters who can attend our meetings to make sure we both understand each other. If there is anything we can do to make communication with you easier then please let us know.


What will happen

We will come and see you at your school, at home or at a convenient place to find out what the problems are.

We will see how you communicate best and make sure we can communicate with you in that way. 

We will talk to you and your family to decide how we can help. You will be fully involved.

If you agree, we can talk to your teachers, your family and other people who you know to see what they think the problems are in a confidential manner.


Your rights

Here are some important things to think about for when you meet us:

Confidentiality - The person you meet should explain what this means.  It means we will not tell everybody about your problems, but we might have to talk to some people about them; for example, your family, teachers etc.  Any information about you is kept safely in a private place, in a file or in a computer.

Consent - The person you meet will also explain to your parents that they have to agree to let us help you.  They will have to sign a form.

Letters - We usually write to the person who referred you to us (who told us about you), but we will try and show you all the letters we write about you.

Your needs - For example, if you or your family need an interpreter, or if you want to bring a friend with you when you come to see us, you can.  If you want to see any letters in sign language or any other language, our staff will do this.