Black Country Healthcare NHS Foundation Trust is committed to providing high standards of care and service.

We always welcome feedback and want to hear what you think about our services. By sharing your views and experiences, you can help us to make improvements.

All feedback that is recieved is read through by our Service Experience Desk and Patient Experience and Involvement teams. We share the positives with colleagues across the organisation, so that they know how important their work is. Any areas of improvement shared we use to learn from and to make services better.

Your feedback can make a big difference. You can share feedback with us in whichever way best suits you via options detailed below. 

Care Opinion

Tell Us How We Did

Get in touch directly

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Care Opinion is an independent feedback platform where it is safe and simple to share anonymous feedback about your experience our services. We work with Care Opinion to learn what we are doing well and where we can improve. When you share your story on Care Opinion, we will read and respond to your valuable feedback. See other people’s stories shared on Care Opinion about our trust below.

Fill in our short survey to rate the service you have received and add comments about your experience.

The Service Experience Desk (SED) can answer queries, liaise with staff to resolve problems and assist you to make a complaint.