If you need to contact any of our services or departments you can call our main switchboard on 0345 146 1800.* This switchboard is in operation 24-7.


If you have an urgent clinical need please visit our help in a crisis page

Additional contact information can be found below.

Calls to 03 numbers count towards inclusive allowances on landlines and mobiles. If, instead, you pay for individual calls at a per-minute rate, this rate is set by your telephone provider and will be the same rate as when calling an 01 or 02 number.

Black Country Healthcare NHS Foundation Trust,
Trafalgar House, 2nd Floor, 
47-49 King Street,
Dudley, West Midlands 

All media enquiries must be directed through the communications team. They are available Monday – Friday, 8am – 5pm.

Our aim is to provide the best possible care and treatment to our service users and to help us do that, we welcome feedback from you, your family and carers. 

The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal, compliments, suggests or complaints. 

SED are available to contact Monday-Friday, 9am-5pm.

  • Freephone: 0800 587 7720
  • E-mail: sed.bchft@nhs.net 
  • Post:

    Freepost RRRG-BBTC-UKSE
    Black Country Healthcare NHS Foundation Trust
    Service Experience Desk

    Trafalgar House

    47-49 King Street


    DY2 8PS



You can submit a Freedom of Information request in writing to:

Information Governance Team
Dorothy Pattison Hospital
Alumwell Close

Or e-mail bchft.foi1@nhs.net‚Äč