A mental health crisis is when you feel your mental health is at breaking point, and you need urgent help and support.

For example, you might have feelings or experiences that feel very painful or difficult to manage such as suicidal feelings, self-harm, panic attacks, flashbacks, hypomania or mania, or psychosis (such as paranoia or hearing voices). You might also have other experiences that aren't mentioned here.

Some people feel in crisis as part of ongoing mental health problems, or due to stressful and difficult life experiences such as abuse, bereavement, addiction, money problems or housing problems. Or there might not be a particular reason.

However you experience a crisis, it's always OK to ask for help.


Our new mental health support phone line is operating 24 hours a day, seven days a week and is available to Black Country residents of all ages.

If you are experiencing increased distress or anxiety during these uncertain times, please don't suffer in silence, pick up the phone and speak to one of our specialist mental health professionals who will be able to support you.

We continue to provide support through our Healthy Minds / Improving Access to Psychological Therapies (IAPT) services which offer psychological therapy services for people experiencing common mental health problems such as low mood, depression, anxiety and stress. You can also access free online CBT via our SilverCloud platform. 

Service Contact Number Website Online CBT - SilverCloud
Dudley Talking Therapies 0800 953 0404


Sandwell Healthy Minds 0303 033 9903 https://www.sandwellhealthyminds.nhs.uk/  
Walsall Talking Therapies 0800 953 0995


Wolverhampton Healthy Minds

0800 923 0222 or 01902 441 856



Alternatively you can contact our new 24-7 mental health support line which is available for Black
Country residents of all ages - please call 0800 008 6516.

If you are already receiving support from our services please continue to maintain contact
through your normal route.

In hours (9am-5pm), please contact your care coordinator or local Community Recovery Service.

Out of hours (after 5pm or on holidays/weekends), please call the number that has been provided to you via your mental health team or alternatively please contact the hospital switchboard on 01922 607000.


If you need emergency support outside the working hours of 9am to 5pm, the best things to do are:

  • call our main switchboard on 01922 607000​​​​​​​. An automatic message will be able to lead you to getting in touch with the right service
  • call your out-of-hours GP service
  • for urgent medical attention attend your local emergency department

If you are accessing one of the groups facilitated by the learning disabilities services here are some useful links of who to call for support in a Crisis. Choose the area where you live:





Freephone 0800 008 6516
Monday - Friday 6pm - 1am
Saturday - Sunday 2pm - 1pm

This freephone service for our Sanctuary Cafes is open 365 days a year and no referal is required. You must be aged 16+ and have live in or be registered with a GP in Dudley, Sandwell, Walsall or Wolverhampton

They can provide emotional support to callers in distress, in need of reassurance or at times when people need to be listened to most. 

For alternative support you can call:

0300 304 7000
(4:30pm – 10:30pm)

116 123
(24 hour helpline – free to call)

Anxiety UK
08444 775 774
(Monday – Friday, 9:30am – 5:30pm)

Rethink Mental Illness
0300 5000 927
(Monday – Friday, 9:30am – 4pm)