We provide effective health treatment to people living in Wolverhampton with severe and enduring mental health problems such as schizophrenia, personality disorder and bipolar disorder. The team undertakes expert assessments, reviews and case management for individuals with complex care needs.

The service promotes recovery through a stepped model of care, changing the individual's care in response to their presenting need.

The Complex Care Service is a multidisciplinary team that consists of nurses, occupational therapists, psychologists, psychiatrists, junior medical staff, support time recovery workers and administration staff. Within the team there are also specialist personality disorder roles and lead nursing roles in dual diagnosis (substance misuse), assertive outreach, physical health and a refugee and migrant worker.

The Complex Care Service links in with other specialist mental health services to ensure effective collaboration and co-working to support recovery. These include:                                

  • Wolverhampton Talking Therapies Service
  • Wellbeing Service                                 
  • Learning Disability Service                   
  • Forensic service                                   
  • Home Treatment Team
  • Older Adults services
  • Initial Intake Team
  • Community Inclusion Team (CIT)
  • Eating Disorders
  • Early Intervention Service

The Complex Care Service operates separately to social care services. They may refer into the initial intake team for social care interventions to support a care plan when appropriate.

We normally recieve referrals from health professionals, especially GPs, Consultant Psychiatrists and substance misuse services. GPs use a system known as the Single Point of Access (SPA). A GP will refer you to SPA who will then be able to refer you to us or another service depending on your needs.

We also receive referrals from other teams, within the Trust, including Primary Care Liaison Teams, Early Intervention, Penn Hospital and the Crisis Resolution and Home Treatment Team.

If someone currently receiving support from the Complex Care Service experiences a crisis in their mental health, their care plan will state what they should do. If this is not available then they should contact the Complex Care Service during normal working hours.

Outside of normal working hours, they should contact the Crisis Resolution and Home Treatment Team in Wolverhampton, on 01902 444 141, or speak to their GP.

Wolverhampton North Complex Care Team
Steps to Health
Showell Circus
WV10 9TH

Telephone: 01902 443 640

Wolverhampton South Complex Care Team
Penn Hospital
Penn Road

Telephone: 01902 443 964


Both the Wolverhampton North and Wolverhampton South Complex Care Teams are open Monday - Friday, 9am - 5pm.