The Crisis Resolution and Home Treatment Service offer assessments, care, and treatment for people experiencing severe mental health problems and possibly being considered for hospital admission.

Home treatment offers an alternative to hospital admission in the person’s own environment aiming to reduce any disruption to the person’s life offering choice in their care.

It provides care to those individuals experiencing mental health crisis within the least restrictive environment, with minimum disruption to the service users’ normal life and to remain involved until the crisis is resolved.

Our service is for people going through severe mental health crisis. When someone is referred one or two members of our team will meet the person, or their carer or family, to find out what the person’s needs are. We will then decide whether our team is the best team to provide the support the person needs. If we feel someone’s needs can be better met by another team we can help them get in touch with this team. If we feel we can help the person through their crisis we will make a care plan with them.

Care plans are usually made between ourselves and the person we will be supporting, with the person’s family or carer sometimes involved. Care plans can give people a chance to take part in discussing and choosing the kind of support they will get. As well as giving our support, we encourage people to learn how to begin managing their symptoms themselves. We also give practical advice on things like housing and managing social circumstances, and we can help people get in touch with support groups.

We give all the support we can to help someone stay in the community, and not have to go into hospital. When someone stays in the community, they can focus on ordinary living, continue relationships with family and friends, and have more control over the support they get. In most cases, when someone is referred to Hospital we meet with them to see if there is any way we could support them in the community. We only rule out community support, from ourselves or another team, when there is a clear need for someone to go into hospital.

When someone has recovered from their crisis, we make sure that one of our other community-based teams can carry on giving support should the person want this.

Working in our team are psychiatrists, community psychiatric nurses, psychologists, social workers, and support workers. There is access to Occupational Therapy. Having a range of staff means we stand a better chance of meeting an individual's needs.

If you need our service between 9am and 5pm, please get in touch with your GP or someone from your mental health team.

If you need us out of hours, 5pm to 9am, please contact your out of hours GP service or if you live in Sandwell, Sandwell Hospital Accident and Emergency.

If you are already using our service you can call us directly in an emergency – you do not need to be referred.

If you are using one of our other community-based services and the crisis happens in working hours (9am to 5pm) your care co-ordinator or duty worker can refer you to the team. Out of hours, you can call us directly, so long as this is noted in your care plan.

If you are not known to any of our services you need to be referred by a health professional. If an emergency happens during normal working hours (9am to 5pm), the health professional should call us and we can deal with the call directly.

Out of hours (5pm to 8pm), the call will be diverted to the duty worker within the Crisis and Home Treatment Team. 

The service is available 24 hours a day, seven days a week for over 18 to 65 years of age.

Wolverhampton Crisis Resolution and Home Treatment Team

Penn Hospital,
Penn Road

Tel: 01902 442 970 (24 hours a day, 7 days a week).

Sandwell Crisis Resolution and Home Treatment Team

Quayside House
Round Greens Road
B69 2DG

Tel: 0121 543 4100 (24 hours a day, 7 days a week).

Dudley Crisis Resolution and Home Treatment Team

Bushey Fields Hospital
Bushey Fields Road
Russell’s Hall

Tel: 01384 324 578 (Monday - Friday, 9am - 5pm). Tel: 01384 325 039 out of hours.

Walsall Crisis Resolution and Home Treatment Team

Dorothy Pattison Hospital
Alum well Close

Tel: 01922 608 300 (24 hours a day, 7 days a week).